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Privacy and Security Policy


 
Worry Free Ordering: Your personal information always remains private. End of story. We protect your privacy vigorously: when we shop online we don't want our personal information sold or given to anyone else, and we want our credit information protected. We apply the same common sense rules to all our customers. We promise to never give, sell, or lease your personal information or specific account activity to anyone. Our server is checked daily for security and we guarantee a safe transaction so you can "smell the roses", worry-free, every time you shop.





 
Secure Shopping: Each and every transaction with us is easy, secure, and safe. We use the latest innovative software that encrypts your personal information so that no one can read or understand your private information on the Internet. Once your information is encrypted, no one can decipher it. Our site has the seal of approval from Verisign, and uses Cybercash the leader in online ordering processing.


BBBOnLine Reliability Seal

 
Reliability Approved: As a member of the Better Business Bureau we've pledged and been approved to meet the BBBOnLine Reliability standards for ethical online business practices. We agree to resolve complaints using the BBB's dispute resolution program. That means we live up to the highest standards of product fulfillment and resolve any customer service issue immediately. That makes sense since we've been doing this for over 40 years! In fact, we offer a 100% customer satisfaction guarantee or your money back. It's that simple.


BizRate Customer Certified (GOLD) Site

 
Bizrate Customer Surveys: We participate in www.bizrate.com customer satisfaction surveys. See what consumers who have used our products have to say about us. We ask that you also fill out the surveys that you receive after ordering and after your flowers are delivered. These surveys help us learn what you like about us and how we can better improve our services.


Other Important Privacy Issues

Newsletter Protection and Opt-Out: When you sign-up for our newsletter we always protect your email address and never give or sell it to anyone else. We are dedicated to only sending newsletters to those who want to receive them and you are always given the option to "opt-out" (meaning we will not send anymore to you) at the bottom of our newsletters.

Personal Account Protection: If you choose to open a personal account with us, you will be asked to provide a secret password. Your password makes sure that your account information remains private; no one else can log in to your account. The information you give to us helps us process your orders and make sure you have the smoothest on-line shopping experience possible. When you shop with us or open up a personal account, you can be sure that all your personal information remains private.